FAQ's

We make hats in multiple (big) sizes. Check out our size guide for help.

All orders are shipped within 1-3 business days from our headquarters in Santa Monica, CA with UPS Ground Shipping unless otherwise noted or chosen. Depending on your chosen shipping method and distance, orders can take from 2-8 business days in transit. 

If you select a faster shipping method, please account for processing time due to warehouse precaution during the COVID-19 pandemic.

Once your package is delivered by the carrier, Oddjob Hats is no longer responsible for the package. We always recommend having your order shipped to an address where someone is available to accept the package.

INTERNATIONAL ORDERS: International customers pay for shipping via DHL Express OR FedEx International, and cost is calculated at checkout. The price of our hat does not include taxes or import duties. International customers are responsible for any additional costs imposed by the local government upon delivery to the destination country.

We ship to all 50 US states.

INTERNATIONAL ORDERS: International customers pay for shipping via DHL Express, UPS OR FedEx International, and cost is calculated at checkout. The price of our hat does not include taxes or import duties. International customers are responsible for any additional costs imposed by the local government upon delivery to the destination country. We do not provide free returns for international orders.

All orders are shipped within 1-3 business days from our headquarters in Santa Monica, CA with UPS Ground Shipping unless otherwise noted or chosen.

Depending on your chosen shipping method and distance, orders can take from 2-8 business days in transit. 

Covid-19 Update: Delivery services are currently experiencing delays, please allow extra time for packages to arrive.

Returns are accepted for items in new & unused condition (including all tags attached) within 30 days of delivery.

You can initiate a return through our online return portal.

PLEASE NOTE: return labels are for domestic clients only. International clients are responsible for return postage.

Please initiate a return here.  

Once your return is received, our team will inspect and confirm your refund within one week. Occasionally, it takes a few additional days for the refund to show up on your credit card statement.

Your refund will be credited towards the method of payment used for the returned order (credit card, paypal, etc.)

Embroidered hats cannot be returned, but we guarantee our embroidery quality and will re-make any hats that have mistakes.

Learn all about our embroidery program here!

Our embroidery service can add up to 2 additional business days for your order to ship from our warehouse.

Yes: but you need to act quickly. If we don't let us know within 24 hours, our team will ship out your order.

You can pay to add a new embroidery request to an existing order that doesn't currently have one here.

If you want us to simply hold your order to give you extra time to submit your design specs, just email us at support@oddjobhats.com.

Don't worry: if you need extra time to submit your embroidery design, our team can hold your order for shipment for up to two weeks from checkout.

Embroidered hats cannot be returned, but we guarantee our embroidery quality and will re-make any hats that have embroidery mistakes.

Currently, we don't have any retail locations. But check back soon ☺.

Please reach out to our team for more information. 

We're always looking for good people to join our team. Please reach out through our contact us page, and we'll get back to you.