HELP & FAQ's
Exchanges & Returns are accepted for items in new & unused condition (including all tags attached) within 30 days of delivery. Start an exchange or return here.
What's your return policy?
Returns are accepted for items in new & unused condition (including all tags attached) within 30 days of delivery.
Embroidered hats cannot be returned, but we guarantee our embroidery quality and will re-make any hats that have mistakes.
You can initiate a return through our online return portal.
PLEASE NOTE: return labels are for domestic clients only. International clients are responsible for return postage.
How to I ship my return back to you?
You can mail it by any method to 2826 Exposition Place, Los Angeles CA 90018.
Or, you can initiate a return here.
When should I expect my refund?
Once your return is received, our team will inspect and confirm your refund within one week. Occasionally, it takes a few additional days for the refund to show up on your credit card statement.
Your refund will be credited towards the method of payment used for the returned order (credit card, paypal, etc.)
Whats's my hat size?
We make hats in multiple (big) sizes. Check out our size guide for help.
How long does shipping take?
All orders are shipped within 1-2 business days from our headquarters in Los Angeles, CA with UPS Ground Shipping unless otherwise noted or chosen.
Depending on your chosen shipping method and distance, orders can take from 2-8 days in transit.
Once your package is delivered by the carrier, Oddjob Hats is no longer responsible for the package. We always recommend having your order shipped to an address where someone is available to accept the package.
INTERNATIONAL ORDERS: International customers pay for shipping via DHL Express OR FedEx International, and cost is calculated at checkout. The price of our hat does not include taxes or import duties. International customers are responsible for any additional costs imposed by the local government upon delivery to the destination country.
Do you ship to other countries besides the United States?
Yes, we do!
International customers pay for shipping via DHL Express, UPS OR FedEx International, and cost is calculated at checkout. The price of our hat does not include taxes or import duties. International customers are responsible for any additional costs imposed by the local government upon delivery to the destination country. We do not provide free returns for international orders.
How does embroidery work?
Learn all about our embroidery program here!
Don't worry, if you need extra time to submit your embroidery design, our team can hold your order for shipment for up to two weeks from checkout.
Our embroidery service can add up to 2-3 additional business days for your order to ship from our warehouse.
Can I visit Oddjob somewhere in-person?
You are welcome to visit us at our HQ in Los Angeles (we call it the Mecca for big heads!). We're at 2826 Exposition Place, Los Angeles CA 90018.
PS- we're by appointment-only - book one here.
Do you sell wholesale?
Please reach out to our team so we can understand your needs: support@oddjobhats.com.
VISIT THE "BIG HEADQUARTERS"
Come join us at Oddjob HQ: the Mecca for big heads. Grab an espresso, try on some hats, and even get a portrait in our studio... we'd love to meet you!
Appointment only @ 2826 Exposition Place, Los Angeles CA 90018
